I need someone with a brain to look at my support ticket and not get a generic reply. You guys said you were going to be better at listening to your audience, but my support ticket reply begs to differ.
The short of it: When the game launched, I created my family name as Nova and was not in violation of the naming policy then and for over a year now. Yesterdays patch, with your new class being named Nova, suddenly I'm in violation of this policy and got a forced family name change. Instead of giving me a free Family Name change and apologizing, I basically get told to go f' myself. Am I supposed to see into the future?
Support Inquiry #81743.
Please follow up and make this right. I did not violate the naming policy when I made my account a year ago at launch. You are the ones who made me in violation.
(Yes, my first support ticket is pretty angry, please understand that I was absolutely furious at getting forced into a name change. I'm still pretty pissed about it.)