Violations

Details

1st Violation

2nd Violation

3rd Violation

Account Hijacking

"Account hijacking" refers to the following:

(1) Any act of causing damages to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account.

※ For Account Hijacking, it is possible to verify and investigate only the damages related to the accounts for the Black Desert Mobile

Permanent Restriction

Payment Theft and Failure to Pay

“Payment Theft” and “Failure to Pay” refers to the following:

(1) An act of making payments for service use etc. through unauthorized access to another person's payment method.

(2) An act of not paying for services within a timely manner.

Permanent Restriction

Identity Theft

"Identity Theft" refers to the following:

(1) Creating an account using the personal information of another person

Permanent Restriction

Account Trade

"Account Trade" refers to the following:

(1) An act of trading an account or a character in an account in relation to the matters that fall into the “Real Money Trade” category

Example) The act of buying or selling an account for the Black Desert Mobile in exchange for real money.

(2) An act of exchanging an account or a character in an account with another person's account or a character in another person's account.

Restriction (365 days)

Permanent Restriction

Real Money Trade

“Real Money Trade” refers to the following:

(1) An act of trading items, in-game goods, etc. with real money or real goods/services or encouraging such thereof.

Example) An act of trading game money with real money

(2) An act of trading items, in-game goods, etc. with the items of another game or encouraging thereof.

(3) An act of trading pearls and paid content with real money/real goods.

(4) An act of trading pearls and paid content with items (including items from other games)

(Exception: The act of trading an item transferrable between characters in the game, with other items through the ways that are allowed by the game system)

(5) An act of making another person raise a character in return for real money or real goods/services or encouraging, advertising such act.

(6) An act of manipulating market prices by repeatedly trading certain items and transferring the ownership of in-game goods in return for real money or real goods/services.

Restriction (365 days)

Permanent Restriction

Attempting Real Money Trade

“Attempting Real Money Trade” refers to the following:

(1) An act of attempting or advertising each case of the “Real Money Trade” category.

Example) An act of repeatedly uploading a region name, number, or phone number in the game without any meaning.

Example) A chat or bulletin board message that is judged to have the intention of trading paid content, paid items, in-game goods, etc. in exchange for real money/real product.

Example) An act of creating a family name or a character name that are judged to have the intention of trading paid content, paid items, in-game goods, etc. in exchange for real money/real product.

Example) An act of creating a family name, a character name, or chat content that alludes 'real money trade' related to paid content, items, in-game goods, etc.

Example) An act of trading actual product, items. in-game goods through, etc. through the medium of a family name or character name.

Example) An act of advertising in the game or on the Black Desert Mobile website for profit.

Example) An act of advertising and selling the characters/items that cannot be traded in the in-game system.

Example) An act of attempting to manipulate the market price by repeatedly buying and selling certain items.

(2) An act of attempting or advertising each case of “Account Trade" category.

(3) An act of promoting websites and others related to “Real Money Trade” or “Account Trade”.

※ If you start a chat for the purpose of engaging in Real Money Trade, the company may impose chat block without prior warning.

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Trading Between Accounts

“Trading Between Accounts” refers to the following:

(1) An act of moving silver, in-game goods, etc. between accounts through the repeated abnormal use of the market.

Example) An act of making multiples of crafted items to repeatedly trade between accounts for the purpose of moving silver, in-game goods, etc.

Example) An act of repeatedly trading items that are more expensive on the market than the NPC vendors between accounts to move silver, in-game goods, etc.

Example) An act of repeated trading items at high enhancement levels that are rarely traded between accounts to move silver, in-game goods, etc.

Example) An act of selling/buying certain items between accounts repeatedly on the market to move silver, in-game goods, etc.

Example) An act of intentionally raising the sale price of items and repeatedly trade the items between accounts to move silver, in-game goods, etc.

Example) An act of moving silver, in-game goods, etc. between accounts through the abnormal use of standard game systems other than the market.

Example) An act of moving silver, in-game goods, etc. between accounts through the use of normal game systems

※ Due to the game characteristics of Black Desert Mobile, the trading of in-game items and goods (excluding some consumables) between accounts is strictly prohibited, as the act of directly threatens the game economy.

Restriction (30 days)

Permanent Restriction

Market Abusing

“Market Abusing” refers to the following:

(1) An act of harming other members by manipulating the market price of an in-game item.

Example) An act of repeatedly trading a certain item at the highest/lowest price in order to manipulate the market price.

Example) An act of making multiples of items and trading between accounts to move silver.

Example) An act of intentionally selling or purchasing repeatedly to manipulate the market price of an item.

(2) An act of spreading false information to manipulate the market price of an item.

(3) An act of promoting or helping the acts of (1), (2).

※ The in-game service refers to entire market system that is usable from in-game

Restriction (30 days)

Permanent Restriction

Attempting Trading Between Accounts or Attempting Market Abusing

“Attempting Trade Between Accounts or Attempting Market Abusing” refers to the following:

(1) An act of promoting or advertising the trading between accounts.

(2) An act of promoting or advertising market abusing.

※ If an act of “Attempting Trading Between Accounts or Attempting Market Abusing” is done in a repeated manner for profit, the company may immediately impose “Permanent Restriction” for the first violation.

※ If a member chats about “Attempting Trading Between Accounts or Attempting Market Abusing”, the company may impose Chat Block without prior warning.

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Gambling

“Gambling” refers to the following:

(1) An act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc.

(2) An act of helping or advertising the progress of (1) above.

Restriction (30 days)

Permanent Restriction

Fraud

“Fraud” refers to the following:

(1) An act of gaining unfair advantages in the game by cheating other members.

Example) An act of taking unfair advantages by impersonating an acquaintance of the victims such as guild members, etc.

Example) An act of manipulating market prices and gaining profits by repeatedly distributing false patch information.

Example) An act of receiving paid content and items from other members after deceiving them that you would give them an item.

Permanent Restriction

Fraud Attempt or Impersonation

"Fraud Attempt or Impersonation" refers to the following:

(1) An act of attempting “Fraud”.

(2) An act of impersonating a GM, company employee, or an individual involved.

(3) An act of impersonating another individual that causes the individual to experience distress or losses.

※ In the case of "Fraud" that impersonates a Game Master or the company’s employee, the company may immediately impose the "Permanent Restriction".

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Bug Abuse

“Bug Abuse” refers to the following:

(1) An act of gaining advantages or causing damage to other members by abusing game errors or service errors.

Example) An act of gaining profit by repeatedly buying and selling the items the sales price of which is higher than the purchase price.

Example) An act of reproducing an item by abusing a game error.

(2) An act of affecting the game balance or game system by abusing game errors or service errors.

Example) An act of abusing program errors to shut down a server.

Permanent Restriction

Bug Abuse (minor)

“Bug Abuse (minor)" refers to the following:

(1) An act of gaining a minor advantage by abusing game errors or service errors.

(2) An act of causing minor damages to other members by abusing game errors or service errors.

Example) An act of attacking other members from unreachable locations by abusing topographical errors.

※ “Bug Abuse (minor)” violation may be treated as “Bug Abuse” if the act of “Bug Abuse (minor)” is done in a repeated manner, or is targeting several members, or is deemed to cause severe impact on the game balance or system, depending on the severity of the issue, the company may immediately impose the "Permanent Restriction". (Example: Impose “Permanent Restriction” on the 1st violation)

Restriction (7 days)

Restriction (30 days)

Permanent Restriction

Monster AI Abuse

"Monster AI Abuse" refers to the following:

(1) An act of continuously hunting monsters at the coordinates where opponents cannot attack the member because of “Monster AI”.

Example) An act of continuously hunting monsters at the places where the monsters cannot reach and attack the member.

(2) An act of gaining experience points or items etc. in relation to the (1) above.

Example) An act of hunting by abusing monster AI and then acquiring items using another character of another account.

Warning

Restriction (7 days)

Permanent Restriction

Abusing

"Abusing" refers to the following:

(1) An act of gaining advantages by avoiding limitations of the game system through an abnormal way

Example) An act of intentionally manipulating win or lose to drive profit to one party during RvR/PvP between opposing forces.

(2) An act of abusing the Operational Policy by avoiding limitations in the game system for gains.

(3) An act of using in-game systems differently from their intended functions that harms others or for the goal of gaining advantages.

(4) An act of promoting or helping the acts of (1) - (3).

Restriction (7 days)

Restriction (30 days)

Permanent Restriction

Disrupting Gameplay

"Disrupting Gameplay" refers to the following:

(1) An act of disrupting the normal gameplay of another member or several members by abusing the game system or operating system.

Example) An act of disrupting the process of other members doing an important scenario quest by blocking a path of a certain area.

Warning

Restriction (7 days)

Restriction (30 days)

Disrupting Game Operations

"Disrupting Game Operations" refers to the following:

(1) An act of disrupting another member’s normal use of the game by abusing GM service or Customer Support.

Example) An act of falsely reporting a normal member as an illegal program user or a bug user.

Example) An act of falsely reporting that damages have incurred from an account hijacking, fraud, swearwords etc.

(2) An act of disrupting the normal game operation of the company by abusing GM service or Customer Support.

Example) An act of making the same inquiries or reports repeatedly to disrupt the normal operation.

Example) An act of making such expressions of swear words, slandering, provoking sexual humiliation to disrupt the operation of Customer Support.

(3) An act of insulting and intimidating the Game Master using swear words and other similar acts.

(4) An act of spreading information that were not officially announced and disrupt the operation of the game.

Example) An act of spreading information that was gained by manipulating the client.

Example) An act of spreading inaccurate information that from websites other than the official website.

(5) An act of disrupting the operation of a tournament/event that is related to the game.

※ The company may impose restrictions on the use of GM service or Customer Support in case the acts of disrupting the company's operation are deemed serious.

Warning

Restriction (7 days)

Restriction (30 days)

Spreading False Information

"Spreading False Information" refers to the following:

(1) An act of spreading and inciting unconfirmed contents (such as an outbreak of a bug etc.) to cause confusions or direct or indirect damages to other members.

Warning

Restriction (30 days)

Permanent Restriction

Data Manipulation and Extraction

"Data Manipulation and Extraction" refers to the following:

(1) An act of manipulating the flow of data between a user's device and a company server, as the member uses the company's game and service.

(2) An act of extracting information that the company has not disclosed.

(3) An act of developing, sharing, distributing, abusing such data manipulation and extraction methods.

Permanent Restriction

Attacks on Game and Service Servers

"Attacks on Game and Service Servers" refers to the following:

(1) An act of attacking the company’s game server and service server and an act of developing, sharing, distributing, abusing such methods.

※ If any of the above acts are found, the company may not only immediately take strong actions of restrictions but also ask for investigation to the authorities concerned and judicial authorities.

Permanent Restriction

Client Manipulation, Use of Illegal Programs and Macros

"Use of Illegal Programs and Macros" refers to the following:

(1) An act of manipulating the client provided by the company without authorization.

(2) An act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.

Example) An act of using the programs and macros that enable a simple operation of the action that requires a member to operate through multiple steps by omitting some of the steps.

Example) An act of using the programs and macros that enable the actions that a normal member is not allowed to perform due to restrictions made by the game system and game client program.

Example) An act of using the programs and macros that enable a member to view or change the contents of a client or server program.

(3) An act where of repeatedly doing action like an illegal program and shown in the game data.

Example) A pattern found in the game data which can be deemed as difficult for the member to have been actually done the repetitive tasks requiring direct control.

(4) An act of using programs from another creator that was not authorized by the company.

※ Applied to (1) ~ (4): List of currently authorized programs to be used only for playing the game: Bluestacks, LD Player, NOX, MEmu Player and any of their native functions. Please note that any downloads not from their official websites, modifications, addons, or changes in the programs may render this authorization void and will be seen as a breach of the Black Desert Mobile Operational Policy.

※ Please note that this list is subject to change.

Permanent Restriction

Producing Illegal programs and macros, etc.

" Producing Illegal Programs and Macros, etc." refers to the following:

(1) An act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Illegal Programs and Macros" category.

(2) An act of changing or re-making a client or server program

Permanent Restriction

Gaining Unfair Advantages

“Gaining Unfair Advantages” refers to the following:

(1) An act of gaining unfair advantages by belonging to the same party or guild during the same time as someone who is violating the Black Desert Mobile Operational Policy.

Example) An act of gaining unfair advantages by belonging to the same party or guild as an account using illegal programs.

※ An act of gaining unfair advantages harms other members even if the Operational Policy was not violated by the individual, and items unfairly gained will be retrieved alongside 3 times the value of the items in silver.

Warning

Restriction (30 days)

Permanent Restriction

Bot

"Bot" refers to the following:

(1) An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose.

Example) An act of gaining the items illegitimately through "Illegal programs and macros" or "Gambling" using multiple accounts. An act of transferring such items. An act of exchanging such items with the real money.

Permanent Restriction

Not responding or answering incorrectly to Game Masters (GM)

“Not responding or answering incorrectly to Game Masters (GM)” refers to the following:

(1) An act of stopping, showing abnormal movement, not answering the question, answering the question wrong, or the like when there are abnormal records found on a character and is being investigated.

(2) An act of moving away from the location, escaping, changing servers, entering another location, exiting the game, closing the chat window, not opening the 1:1 chat window, not visible in the game, and claiming to not be able to read the message sent by the GM.

(3) An act of answering the GM with senseless letters, repetition of letters, or irrelevant answers.

(4) An act of using inappropriate language, offensive terms, threats, swearing at the GM.

※ Members can restricted as members can be suspected of using unapproved programs or manipulating the client, using illegal programs and macros.

※ The same penalties will be applied even if another individual is playing in place of the member.

Permanent Restriction

Chat Abuse

"Chat Abuse" refers to the following:

(1) An act of disrupting the several members' use of chat by uploading same contents repeatedly or uploading immoderate contents in the chat window.

※ In case a user proceeds with "Chat Abuse", the company may impose Chat Block without prior warning.

※ Depending on the severity of Chat Abuse, the company may impose Chat Block from minimum 60 minutes to maximum 1 day.

Chat Block
(60 minutes)

Restriction
(1 day)

Restriction
(7 days)

Commercial Promotion and Advertisement

"Commercial Promotion and Advertisement" refers to the following:

(1) An act of promoting and advertising a content that is not related to the game or to the company through the in-game chat window and bulletin boards etc.

Example) An act of promoting and advertising the content that is not related to the game through the in-game chat window etc.

Example) An act of promoting and advertising all commercial/private servers etc. that are not related to the game but are for profit-making purposes.

Example) Other acts of promoting and advertising all kinds of things against the company's will.

※ In case a user proceeds with chatting for commercial promotion and advertisement, the company may impose Chat Block without prior warning

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Use of inappropriate names

"Use of inappropriate names" refers to the following:

(1) An act of using a name that impersonate Game Masters or the company’s employee.

(2) An act of using a name that includes swear words and foul language.

(3) An act of using a name that causes disgust or sexual humiliation to other members.

(4) An act of using a name that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(5) An act of using an antisocial name.

(6) An act of using a name that intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information.

(7) An act of using any other names that are prohibited by the Terms and Conditions of Service.

※ The company may impose the restrictions set forth in the "Use of Inappropriate Language" category if a user repeatedly violates the "Use of inappropriate names" category for the purpose of offending other members, the game master, or the company.

※ If a character name, family name, guild name, or vehicle name is deemed inappropriate, the company may impose restrictions first, then change or delete the name. (Including warnings)

※ All names that are currently in the game or will be added with upcoming updates may change due to development and other necessities.

Warning
(Name Changed)

Restriction (7 days)

Restriction (15 days)

Use of inappropriate User Created Contents

"Use of inappropriate User Created Contents (UCC)" refers to the following:

(1) A UCC of contents that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(2) A UCC of contents offensive to the other party.

(3) A UCC that Infringes the copyright or portrait right of the company.

(4) A UCC that contains antisocial content.

(5) A UCC of contents that does not contain content that is appropriate for the post.

(6) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service.

※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings)

Warning
(UCC Deleted)

Restriction (7 days)

Restriction (15 days)

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following:

(1) An act of using swear words and foul language.

(2) An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals

(3) An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc.

(4) An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life.

(5) An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals.

(6) Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person.

※ If a user proceeds with chatting that contains ‘Use of Inappropriate Language’, the company may impose Chat Block without prior warning.

Chat Block
(60 minutes)

Restriction
(1 day)

Restriction
(7 days)