Вижн, server Balenos

Good morning, July 3, I went through the Ancient Ruins and they gave me a chest for the promotion, from which you need to choose 3 options, also several chests fell out of the ancient ruins as a prize, when I clicked on the opening of the chests in the automatic mode, then the chest with a prize for the stock The Ancient Ruins every day, disappeared, and the reward did not fall out of it, I checked everywhere, it simply is not there.
When I go into the action, there is a phrase that the chest is received.
It turns out the automatic mode of opening chests, destroys the promotional chest with a prize. I never got Loot.