Level 64 and originally a Giant, but now whatever the new character after that is, I stopped playing and uninstalled the game - the reason was having my weapon drop from level 4 to level 1 after several failed attempts despite having VALKS thingies.
I can’t foresee ever successfully getting my gear up at that rate. Any feature that sends players backwards and loses things they actually paid money for (buying valks things) is a seriously stupid feature. You lost a player that has spent far more money than I ever should have, because of just that feature alone.
You need to seriously consider changing that part of the game. Losing what I paid money to gain, made me so mad I uninstalled.
I should thank you for the feature though as I got my life back when I uninstalled. So much less time wasted playing. You won’t get me back, but consider changing that part before you lose others, as I’d like this game to succeed and do well, it’s an amazingly good game.