Hello BDM Dev Team,

(1) I did not receive the item I purchased.
*Nothing in my Pearl Inventory, not even in my mail.

(2) The Customer Service online ticket is not also working.

Please see attached files.

Hoping for your immediate actions to this matter.

Your's in game,
Paul Demonteverde

Good afternoon GM and Dev Team, any updates on this matter? It's been 24hrs since I reported this incident and haven't heard anything from your end 😞

Two days have passed, still getting no response from GM nor the this game Developer 😞

Follow up

Better to send a ticket to support, here is the link https://world.pearlabyss.com/Support/Qna/Index/mobile

Just send those screenshots and they will process that, it also happens to me and they just processed it.

In cases like this, you should send a ticket, I experienced this once and they managed to help me, neat support (y) 

In cases like this, you should send a ticket, I experienced this once and they managed to help me, neat support (y) 

Deleted by the writer.

Deleted by the writer.

[SOLVED] Item received. You may lock this thread.
Thank you GM Al Rhundi, and Support Team for your assistance.