I made my character on "America," but my friend made his on "Heidel."

We'd like to play together obviously, but creating a character on his server is impossible. The other servers cannot be clicked. They're grayed out and unselectable.

What is going wrong?

There is no Heidel server now that id for old server before merge. The only server now is region name ASIA,Europe,America

something like these example, need tell your friend online to see what main account, green button light is indicator

Server merge occurred on 02/07/2022. https://www.world.blackdesertm.com/Ocean/News/Detail?boardNo=1627