@OP
Yes. THANK YOU. As someone who works as an SWE, the App Store contains STRICT guidelines regarding acceptance. It's not as simple as rolling back or degrading a server. There is so many async/sync operations on the stack that it would cause more harm than good.
More on this can be found here in their review section: App Store Review
Can you imagine what kind of reward this should be?
The whole day in people is lost when other players can develop at the moment. Resources, money, daily quests, clan quests, arena quests, raid bosses, gems, etc.
Here, even if they give 1000 black gems, it does not compensate for the loss of this time.
@Ensane
Did you even ready the update policy...lmao. Here I am, an SWE talking to you how it works and not even half of what I typed got to you. Gross negligance implies that they did this purposefully disregarding consequences. So no, this isn't gross negligance.