Anyone know how long does it take for the devs to answer a ticket? 2 days ago I accidentally sold my red stone in npc shop and I submitted a ticket right away but nothing until now ( they said on the website that they can only restore item in 7 days from the day I sold it)
I've usually had a response in less than 2 days for the pc version. I've only sent 1 ticket for the mobile version and i think it was 2 days also but only cause for some reason it put reply/responses/updates for it in my spam folder.
So I'd check spam folder in case you need to mark it as not spam.